How Does This All Work?

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How can a Professional Organizer help me?

A Professional Organizer’s main job is to help clients figure out how to start bringing order back to their lives and what systems and methods will get them there most efficiently.

Professional Organizers can help you with anything from clearing off a shelf to de-cluttering an entire house. We can help with file and picture organizing, preparing a home for sale, and designing time management solutions for your family. No job is too big or small and we can work with your budget.

What happens when I contact EK Organizing?

At the initial telephone consultation, which is complimentary, we will discuss your organizing needs and how EK Organizing can work with you to accomplish your goals.

The in-home assessment, which takes approximately an hour, will help us get a clearer understanding of your project and allow us to create an organizing plan specifically for you, based on your budget and time constraints.

Once you receive our proposal detailing the plan, costs, and expected timeline, you are ready to schedule your sessions.

Though usually we would work one-on-one, a team can be brought in for jobs that need to be completed quickly.

What do I need to do before our in-home assessment?

Nothing. The goal of the in-home assessment is to get a better understanding of what your organizing issues are and how we can best help you. The most efficient way to accomplish this is to see your home as it normally functions.

What do I do with the things I choose not to keep?

There are many charities that can benefit from your donations. We are happy to deliver these items after our session or arrange for a donation pick-up service for larger donations.

Do I need to be with you while you work?

It is important for you to be hands-on during the de-cluttering process as all decisions about what to keep or discard are up to you. After this process, we can discuss the schedule and implementation that works best for you.

For time management, it is crucial for you to be a central part of the process so we can customize any schedules or routines.

What happens when our sessions are done?

Like with any new skill, it takes practice and maintenance for continued success. We understand that habits are difficult to break. You can schedule follow-up sessions at your convenience to help you maintain the systems we have helped you put in place.

What if I just need some advice about how to start but I am ready to do it on my own?

We are happy to assess your situation, provide you with an organizing plan, and offer advice and initial coaching to help you transform your space and schedules at your own pace.

How long is each appointment?

For best results, we schedule sessions for a minimum of 3 hours, and for no longer than 5 hours. This allows us to complete a mini project during each session without leaving too much clutter between sessions.

How much will this cost?

The in-home assessment is $50. A detailed proposal will be provided after the assessment.

We offer referral discounts and long-time client rewards. Feel free to ask about these benefits.

What are your qualifications as a Professional Organizer?

Elana Kleinman, Principal Organizer and owner of EK Organizing, has successfully completed the Trained Professional Organizer Courses through Professional Organizers in Canada. She currently serves as Secretary for the Executive of the Toronto Chapter.

In addition, her 20 years of teaching have more than prepared her for coaching clients towards success.

What happens if I have to cancel a scheduled session?

We understand that things come up unexpectedly but in order to provide better customer service to all our clients, we do require 48 hours’ notice for cancellations.

An appointment that is cancelled within 48 hours of the session will be charged 50% of the agreed upon fee for the session.

Same day cancellation will be charged 100% of the agreed upon fee for the session.

How and when do I pay?

We accept cash, cheque, and e-transfer at the completion of each session.

For larger projects, we will discuss a payment plan during the in-home assessment.

What are your business hours?

We work from 9-5 Monday-Friday but can make arrangements to work evenings and weekends under certain circumstances.

How can I be sure that I get what I pay for?

At every session, we will review what’s been accomplished so far and plan for the next session. At any time, you can discuss your concerns with your organizer and we can take steps to ensure that we are helping you create the space you’ve always imagined.

We will move at your pace and comfort level, work within your budget, and respect your privacy. We fully adhere to the Professional Organizers in Canada’s code of ethics.